Terms of Service – eSIM-Home

Last Updated: July 18, 2025

These Terms of Service apply to all prepaid services and related offerings provided by Hong Kong TeaLinkCoffee Technolog Co,.LTD. (hereinafter “esim-home”). Unless otherwise agreed to in writing, esim-home does not accept any terms that differ from these.

1. General Validity of the Terms

1.1 These Terms of Service (hereinafter “Terms”) constitute a legally binding agreement between you (the “User” or “Customer”) and esim-home.
1.2 Prior to registering, purchasing, downloading, or using esim-home services, you must read, understand, and accept these Terms in their entirety.
1.3 If you do not agree to these Terms, you are not authorized to use any services provided by esim-home.

2. Description of Services

2.1 Use of Services

esim-home provides convenient and efficient cross-border communication solutions for users worldwide. In multiple countries and regions, we offer flexible data, voice, and SMS plans for frequent international travelers and business users. Users can instantly select, purchase, and activate eSIM data plans covering locations worldwide through devices that support eSIM on the esim-home platform. Users can register, purchase, and manage eSIMs via esim.esim-home.com or the esim-home App. Payment services are supported by Apple Pay, Stripe, 贝宝, and Alipay, ensuring secure transactions.

2.2 User Registration and Information Provision

Registered users must accept these Terms. During registration, the following information must be provided:

Nickname
Email address

2.3 User Responsibilities

When using esim-home services, users must comply with all applicable laws, regulations, and these Terms.
Users must not engage in any of the following:

Any form of abuse, illegal activity, or fraudulent behavior;
Any action that may impair or interfere with the normal operation of esim-home’s network.
If a user violates the above, esim-home reserves the right to suspend or terminate the service without further notice, and during the suspension, the user shall remain responsible for all related fees.

3. Formation, Duration, and Termination of the Contract

The contract is established when a user places an order to purchase an eSIM via esim.esim-home.com or the esim-home App.
The contract is deemed terminated when the user receives the purchased eSIM; however, the responsibility for eSIM activation and subsequent use rests solely with the user.
If the user violates these Terms or is found engaging in fraudulent or abusive behavior, esim-home reserves the right to unilaterally terminate the contract and cancel the related services.

4. Fees and Payment

4.1 Payment Terms

esim-home supports payment methods including credit cards, Alipay, and PayPal.
All transactions are settled in US dollars (USD). Payment transactions are processed and secured by platforms such as Stripe, PayPal, and Alipay.

4.2 Usage Fees

Unless otherwise stated, all fees charged by esim-home include Value-Added Tax (VAT).
If the user has any reasonable and bona fide dispute regarding the total or partial charges on the invoice, such disputes must be raised within 10 days after receipt of the invoice, specifying the disputed amount and the reasons thereof.
Users shall not offset their claims against esim-home’s claims unless a court has made a final ruling or esim-home has expressly agreed without objection.

4.3 eSIM Delivery

The purchased eSIM will be immediately displayed on the “My eSIM” page in the user’s account, and users are expected to activate it promptly.

4.4 esim-home Credit

Definition: esim-home Credit refers to the virtual currency held in the wallet of registered user accounts, which can be directly used to purchase packages or services.
Recharge Methods: Users may increase their Credit balance through credit card transactions or by participating in designated activities.
Usage Rules: Any participation in esim-home Credit activities (including promotional experiences and referral activities) must not undermine the fairness, integrity, or lawful operation of the program. esim-home reserves the right to cancel a user’s eligibility to participate in the program or to use esim-home services if abuse is detected.
Non-Refundable & Non-Exchangeable: esim-home Credit balances are non-refundable, cannot be exchanged for cash, and may not be used in conjunction with discount vouchers.

5. Refund, Cancellation, and Modification Policy

5.1 Refund/Replacement for Service Anomalies

If, due to a technical issue on the part of esim-home, the eSIM cannot be activated or used normally, the user is entitled to request a refund or a replacement eSIM.
Refund requests must be submitted within 30 days of the purchase date.
Users agree to cooperate with esim-home to resolve the issue by providing device screenshots, error messages, or other relevant evidence as needed. Should the user fail or refuse to cooperate, esim-home shall not be liable to issue a refund.

5.2 Data Package Validity

Each data package comes with a clearly defined validity period. Once the period expires, any unused data is non-refundable and non-transferable.

5.3 Special Circumstances

Exclusion of Compensation: esim-home is not liable for any fees arising from secondary devices, backup SIM cards, alternative suppliers, hotel telephones, or any charges that are not directly related to the esim-home eSIM account.
Fraudulent Purchases: In cases where there is evidence of abuse, violation of these Terms, or any fraudulent behavior, esim-home reserves the right to refuse any refund.
Unauthorized Purchases: If any unauthorized purchase is suspected, the user must immediately notify esim-home; during the investigation, esim-home reserves the right to suspend the affected account.
Accidental Purchases: Once the eSIM has been activated, it is deemed as used, and refunds will not be provided unless otherwise explicitly stated.
Incorrect Charges: If the user has a reasonable dispute regarding any charges, such disputes must be submitted in writing to esim-home within 10 days of the charge, along with a detailed explanation.

6. Privacy Policy

esim-home strictly protects user data, and all user information is used solely for the performance of the contract, service provision, and product-related notifications. Users agree to receive marketing emails from esim-home in accordance with our Privacy Policy; if a user wishes to unsubscribe, they may notify esim-home in writing.

7. Disclaimer

esim-home shall not be liable for the following circumstances:

Data transmission interruptions caused by equipment or network failures of telecommunications operators;
Service interruptions caused by force majeure events such as natural disasters, wars, or terrorist attacks;
System failures caused by hacker attacks or malicious software;
Connection failures due to user device malfunctions or misconfigurations;
Issues caused by insufficient signal coverage (e.g., in remote areas, underground, tunnels, at sea, etc.).

8. Service Management and Fair Usage Policy

If a user engages in abuse or exhibits abnormal data consumption that adversely affects the normal usage of other users, esim-home reserves the right to impose usage restrictions.
Users are prohibited from renting, reselling, modifying esim-home services, or engaging in reverse engineering or cracking activities.
If fraudulent activities such as fake orders or scams are detected, esim-home reserves the right to clear the account balance, restrict, or disable the account, and pursue legal remedies.

9. Liability and Warranties

esim-home does not guarantee continuous network availability and shall not be liable for any direct or indirect losses arising from network unavailability.
Users assume all risks arising from device compatibility issues, operational errors, and other factors; esim-home shall not be responsible for such risks.

10. Acceptable Use and Prohibited Activities

10.1 Compliance with Laws
You are solely responsible for complying with all applicable laws in connection with your use of esim-home’s services, regardless of the purpose of such use. In addition, you must adhere to the terms set forth in this Acceptable Use and Prohibited Activities clause.

10.2 Prohibited Activities
You are prohibited from using esim-home’s services for any activities that:

(a) violate any law, statute, ordinance, or regulation;

(b) involve activities including, but not limited to:
– Fraud or harassment schemes, such as pyramid or Ponzi schemes, matrix programs, “get rich quick” schemes, or certain multi-level marketing programs;
– Infringement of any copyright, trademark, right of publicity, privacy, or any other proprietary right under the laws of any jurisdiction;
– Promotion of hate, violence, or any form of intolerance that is discriminatory, or financial exploitation of criminal activities;
– Distribution or facilitation of certain sexually oriented materials or services;
– Any activities identified by governmental agencies as having a high likelihood of being fraudulent or illegal;

(d) engage in any actions that may adversely affect the interests of esim-home.

10.3 Consequences of Violation

If we determine, at our sole discretion, that you have engaged in any of the prohibited activities or otherwise violated this clause, we may take any of the following actions to protect esim-home, its customers, and third parties, without incurring any liability:

(a) Terminate this User Agreement, limit your esim-home account, and/or immediately close or suspend your esim-home account;

(b) Refuse to provide esim-home services to you now or in the future;

(c) Limit your access to our websites, software, and systems (including any networks and servers used to provide our services) operated by us or on our behalf;

(d) Initiate legal action against you;

(e) Disclose your information as required by judgments or orders affecting you, including those issued by courts in Singapore or elsewhere directed to esim-home or its affiliates;

(f) Cooperate with courts, government authorities, and regulatory agencies in any investigation concerning your activities;

(g) Hold you liable for any damages incurred by esim-home as a result of your violation of these Terms, including (but not limited to) internal administrative costs, damage to esim-home’s brand and reputation, and penalties imposed upon esim-home;

(h) Hold you responsible for all claims, fees, fines, penalties, and other liabilities incurred by esim-home, any esim-home customer, or any third party arising out of your breach of these Terms or your use of esim-home’s services.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Singapore.
Any disputes arising out of or in connection with these Terms or esim-home services shall first be attempted to be resolved through friendly consultation; if consultation fails, the dispute shall be submitted to the Singapore International Arbitration Centre (SIAC) for arbitration.

12. Amendments and Notices

esim-home reserves the right to modify, supplement, or delete these Terms at any time. The modified Terms will be published on the official esim-home website or App and will take effect from the date of publication.
Continued use of the services constitutes acceptance of the latest Terms.
Any notices regarding these Terms shall be delivered by email or published on the website/App, and shall be deemed to have been duly given in accordance with applicable laws.